unihealth Responsible Gaming
Online gaming on unihealth is meant to be an enjoyable leisure activity — nothing more. This page outlines the tools, guidance, and principles we stand behind to help Filipino players stay in control of their gaming experience.
Our Commitment to Responsible Gaming
unihealth believes that responsible gaming is not optional — it is a core part of how the platform is designed and operated. We recognize that for most players, online gaming is a form of entertainment, and we want it to stay that way. The platform does not encourage players to wager beyond their personal financial limits, and we do not view excessive gaming as a positive outcome for anyone.
Our commitment includes providing clear information about risks, offering practical tools to help players manage their activity, protecting minors from accessing the platform, and making it straightforward to seek help when needed. unihealth expects all users to engage with these resources honestly and to take personal responsibility for their gaming behavior.
Recognizing Signs of Problematic Gaming Behavior
Problematic gaming can develop gradually and is not always easy to recognize from the inside. Some signs that gaming may be becoming harmful include:
- Spending more money on gaming than you originally intended, or borrowing to fund your play.
- Chasing losses — continuing to play in an attempt to recover money you have already lost.
- Neglecting work, studies, family time, or other responsibilities because of gaming activity.
- Feeling anxious, irritable, or distressed when you are unable to access the platform.
- Hiding the amount of time or money spent on gaming from people close to you.
- Using gaming as a way to cope with stress, sadness, or difficult emotions rather than as entertainment.
- Repeatedly failing to stick to time or spending limits you set for yourself.
If you recognize any of these patterns in your own behavior, please consider using the tools available on unihealth or reaching out for support. There is no shame in acknowledging this — getting ahead of the problem is the right move.
Practical Tips for Staying in Control
Set a Budget Before You Play
Decide in advance the maximum amount in ₱ Philippine Peso you are comfortable spending. Treat it as a cost of entertainment — not as an investment. Never use money set aside for rent, food, bills, or savings.
Limit How Long You Play
Time passes quickly during gaming sessions. Set a timer before you start and stick to it. Avoid extended uninterrupted sessions, especially late at night or during work hours.
Never Chase Your Losses
Chasing losses is one of the most common ways gaming becomes harmful. If you have reached your budget for the day, stop — regardless of recent results. Tomorrow is another day.
Take Breaks Regularly
Step away from the platform regularly — between sessions and within longer sessions. Returning with a fresh perspective helps you make clearer decisions about whether to continue.
Self-Control Tools Available on unihealth
unihealth provides account-level tools to support responsible gaming. These tools are designed to put control in your hands. You do not need to wait until gaming becomes a problem to use them — they are available to any registered member at any time.
- Deposit limits: You can request a daily, weekly, or monthly cap on how much ₱ PHP you deposit into your account. Once set, limits can be lowered immediately, but requests to increase a limit may require a cooling-off period before taking effect.
- Cooling-off period: If you feel you need a short break, you can request a temporary suspension of your account for a defined period — for example, 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or place wagers.
- Self-exclusion: For players who feel they need a longer or permanent break, self-exclusion allows you to close your account for an extended period. This is a more serious step and is intended for players who recognize that continued access to the platform is not in their best interest. To request self-exclusion, contact support at [email protected].
To access these tools or request any of the above measures, log in to your account or contact the unihealth support team directly. Requests will be actioned promptly. Visit the FAQ page for more information on how these tools work in practice.
Protecting Minors
unihealth is strictly an 18+ platform. No person under the age of 18 is permitted to register, access, or use the platform in any capacity. During registration, users confirm their age, and unihealth reserves the right to request identity verification documents at any time to confirm eligibility.
If you are a parent or guardian and you are concerned that a minor in your household may be accessing online gaming platforms, we encourage you to:
- Use parental control software to restrict access to gaming sites on shared or family devices.
- Keep your unihealth account credentials confidential and never share them with family members.
- Have an open conversation with young people in your household about the risks of underage gaming.
If you believe a minor has gained access to a unihealth account, contact support immediately at [email protected]. We will investigate and take appropriate action without delay.
Keeping Life in Balance
A healthy relationship with online gaming means it stays in its proper place — as one small part of a balanced life, not a central focus. unihealth encourages all players to regularly check in with themselves about how gaming fits into their daily routine.
Ask yourself honestly: Is gaming affecting the time I spend with family or friends? Is it affecting my work or studies? Am I spending more than I can comfortably afford? Am I enjoying it, or does it feel like an obligation or compulsion?
If any of these questions give you pause, that is a signal worth paying attention to. Adjusting how you engage with the platform — or stepping away entirely for a while — is always a valid choice, and unihealth supports that decision fully.
Where to Get Professional Help
If you or someone you know is struggling with gambling-related harm, please do not hesitate to seek professional support. Reaching out is a sign of strength, not weakness. Speaking to a counselor, trusted friend, or family member about what you are experiencing can be the first step toward real change.
Filipino players experiencing difficulties can contact local mental health and counseling services, or speak to a healthcare professional. The National Center for Mental Health (NCMH) in the Philippines provides mental health support and can be reached through their helplines. Your general physician can also refer you to appropriate support services.
unihealth does not provide clinical counseling, but we take our responsibility to point players toward help seriously. If you need to discuss your account situation or request self-exclusion, contact our team at [email protected]. We will respond without judgment and help you take the steps that are right for you.
For general questions about responsible gaming features, visit the FAQ page.
Your Wellbeing Matters More Than Any Game
unihealth is here for entertainment — and we want to keep it that way. If you have questions about our responsible gaming tools or need account support, we are here to help.